To ensure you receive the most accurate and personalised insights from your thymia wellness check, we'll need access to your device's camera and microphone. We've made this process straightforward whilst maintaining the highest standards of privacy and security.
Start here - Basic troubleshooting steps
Begin by visiting or logging into your dashboard on a web browser (Chrome, Safari, Firefox, etc.). Upon arrival, you'll be guided through a simple permission process that prioritises your comfort and privacy.
When you begin your check, you'll see yourself in a self-preview window—this helps ensure everything is working properly. For your first visit, your browser will display a permission request for camera and microphone access. Once granted, these permissions will be remembered for future sessions, making subsequent checks seamless and stress-free.
Not solved? If you're experiencing any technical challenges, we've provided detailed, browser-specific guidance below to ensure you can access our tools with confidence.
Browser-specific troubleshooting
Which browser are you using?
Operating systems
If you have any questions, please contact our support team info@thymia.ai