To ensure your thymia assessment captures the subtle indicators that help us understand your well-being, we'll need to configure Safari's privacy settings. We've created this comprehensive guide to help you establish a secure, reliable connection.
When Using a Desktop or Laptop
When beginning a check, a pop-up should appear asking to give permission to use microphone
Press 'Allow'
If there is no pop-up, alternatively:
When you begin your wellness journey, you'll notice a red camera icon
near the right side of your search bar—this is Safari's privacy control centreSelect 'Always Allow' for both camera and microphone access to ensure consistent, high-quality engagement
Refresh your browser (Command + R) to apply these changes
How to reset the camera and microphone on your MacBook or iMac
For the most reliable experience, you can adjust your system settings:
Access Safari Settings through your system preferences
Navigate to the Websites section
Locate the Camera and Microphone tabs
Set permissions to 'Allow' for wellness.thymia.ai
Restart Safari to ensure the changes take effect
Mobile device instructions (iPhone, iPad)
When you initially enter a wellness check or log in to your dashboard, you will be prompted to enable your camera and microphone for use during a wellness check. Please be sure to select Allow.
How to reset permissions to a blocked camera or microphone on mobile
Press on the AA or the red microphone icon
Locate and press on 'Website Settings'
Press 'Allow', which when enabled, will be written in blue text, to give thymia access to the microphone for every check
Select 'Done', and refresh the tab before checking in again
How to ensure camera and microphone permission are set to Allow by default
Go to Settings on your device
Scroll down and open the Safari tab
Ensure your camera and microphone are set to 'Allow'
Make sure the 'Request Desktop Website' option is turned off
Additional tips for success
Ensure Safari isn’t in private browsing mode (Safari 15+)
For iPad users: Consider turning off the Zoom feature so that the images don't look too big
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Contact support
If you have any questions, please contact our support team info@thymia.ai