To ensure your thymia wellness assessment captures accurate insights, we'll guide you through setting up Firefox's privacy and security features. We've created this step-by-step guide to help you establish a reliable connection.
When using a Desktop or Laptop
How to allow camera and microphone in the browser
When beginning a check, you will receive a pop-up from your device to allow access. Click 'Allow'
Additionally, when requesting microphone permissions a browser pop-up will appear
Click 'Remember for all microphones' in case you use a different microphone in future checks for a smooth process
Click 'Allow'
Alternatively:
When setting up permissions when beginning a wellness check, on the upper left corner of the search bar there is a red microphone icon
When pressing on it, you can check your permissions on wellness.thymia.ai
Checking and granting access through Firefox settings:
Click the menu
icon in the upper right corner
Go to Settings
Scroll down to Privacy & Security
In your Camera & Microphone settings, ensure that wellness.thymia.ai is set to 'Allow'
Restart Firefox to apply changes
How to Reset Firefox Permissions for Cam and Mic
Open the menu and go to Settings
Locate Privacy & Security
Go to Cookies & Site Data
Select 'Clear Data'
Return to your wellness dashboard and refresh the page
Allow camera and microphone access when prompted
Mobile Device Instructions (smartphone and tablet users)
When you first access your wellness check:
Watch for the camera and microphone permission prompt
Select 'Allow' to enable these essential features
If you need to reset permissions:
Tap the three lines dropdown menu in the upper or lower right corner
Open Settings
Go to Settings and open ‘Data Management’
Select ‘Clear Private Data’
Refresh before continuing
Device-level permissions
How to ensure the proper app-level permissions are given on Firefox mobile:
Open your device's Settings app
Go to Apps & App permissions
Find and select Firefox from your list of installed apps
Open Permissions and ensure your camera and microphone are toggled on
Restart your Firefox app for changes to take effect
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If you have any questions, please contact our support team info@thymia.ai