To provide you with the most accurate insights during your thymia check, we'll need to configure your Chrome browser's camera and microphone settings. We've created this straightforward guide to help you through each step.
When using a desktop or laptop
How to allow camera and microphone in the browser
While setting up a thymia check, locate the lock
or tune 
icon near the left side of your search bar. This controls your privacy settings.Within the settings menu, you'll find options for camera and microphone access. These are essential tools that allow us to capture the subtle indicators that help us understand your well-being.
Enable both camera and microphone by ensuring their toggles are illuminated in blue
. This indicates that thymia has secure access to these features.
How to reset Chrome permissions for camera and microphone
From your dashboard, click the lock
or tune icon to access settingsLook for the 'Reset Permissions' option
Once the toggles switch off, simply reactivate them (blue indicates 'Enabled')
When Chrome prompts you, select 'Allow' to confirm your choices
How to allow access on mobile devices
(iPhone, iPad, Android phone/tablet)
Allowing access to camera or microphone
We've optimised our platform for mobile accessibility, ensuring you can engage with your wellness check wherever you feel most comfortable
When beginning your assessment:
Your device will request camera and microphone access
Select 'Allow' when prompted
These permissions ensure a seamless assessment experience
How to reset permissions to a blocked camera or microphone on mobile
If you need to adjust your settings:
Locate the three dots
or microphone
icon in your browserOpen 'Edit permissions' settings
Enable the microphone by ensuring the toggle is illuminated in blue
. This indicates that thymia has secure access to these features.
Another way to reset permissions
If no icon is appearing on the side of the search bar, select the lower right tab with the three-dot icon
Locate and press on “Site Information”
Enable the microphone by ensuring the toggle is illuminated in blue
. This indicates that thymia has secure access to these features.Additional support for Android users
If challenges persist on your Android device, we've created additional guidance for accessing your device's Permission Manager. Try following these steps to ensure all necessary features are properly enabled for your assessment.
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If you have any questions, please contact our support team info@thymia.ai