If your camera and microphone are blocked in Edge, there are a few steps to re-enable them for completing wellness checks:
Please ensure you're using Edge version 79+
How to enable your camera and microphone in the browser
Select the lock icon located near the right side of your search bar - this is your privacy control centre
Click to open the permissions dropdown menu for camera and microphone settings
Enable access by setting both toggles to 'Allow'
Refresh the browser tab (CTRL + R) to apply these changes
How to reset Edge permissions
Sometimes, a reset can help resolve access issues:
Navigate to your wellness dashboard
Click the lock icon to access 'Site Permissions'
Select ‘Reset permissions’ followed by ‘Reset’
Return to your Dashboard and refresh the page
When prompted, select ‘Allow’ to enable camera and microphone access
If Using Edge on a Mobile Device (for smartphone and tablet users)
When starting your wellness check on Edge mobile:
You'll receive a prompt to enable camera and microphone access
Select 'Allow' to ensure a smooth assessment experience
How to re-enable a blocked camera or mic
Navigate to Privacy controls
Select ‘Delete browsing data’
After clearing, restart Edge
Select ‘Delete browsing data’
After clearing, restart Edge
How to reset Edge permissions
Open your device's Settings app
Go to Apps & App permissions
Select Edge from your list of installed apps
Open Permissions and ensure your camera and microphone are toggled on
Restart your Edge app before logging in or resetting a wellness check
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If you have any questions, please contact our support team info@thymia.ai